Frequent questions

No, we don’t provide travel insurance or international flights. All passengers traveling with Moroccanstork Travel are required to purchase travel insurance before the start of the trip. Due to the varying nature, availability, and cost of health care around the world, travel insurance is very much a necessary part of every journey. Concerning the flight you can book your air travel independently of your booking with us.

Creating the perfect trip for you is important to us. If one of our itineraries is not quite right for you, please contact us and together we can create a trip that perfectly suits your interests, needs and wants.

You can book one of our provided tours or any other tour suggestions by contacting us via phone call, whatsapp or email.

After we confirm the availability of your tour to you (in writing) we ask you to pay a non refundable 25% deposit of the total tour cost to finalize your booking.

We generally give you the flexibility to either pre-pay the rest of the balance by bank transfer within two weeks prior to the start of your tour, or settle it in cash by paying the final balance to your driver / guide on the first morning of your tour. Please let us know what you prefer upon booking and we can agree an arrangement.

In case of cancellation, we wish to receive a written notification from you. Your cancellation is effective on the date we receive your notification. The following charges are applicable upon cancellassion:

• Cancellation 30 days or more before start date – loss of 25% deposit
• Cancellation between 29 and 10 days before start date – 75% of total tour cost
• Cancellation less than 10 days before start date – 100% of total tour cost.
• Cancellation charges may be covered by your insurance policy, you can check this with your insurance provider.